Privacy policy

Updated 28 October 2026. This policy covers the Smartie Gate app (Android app com.smartiegate.app and app.smartiegate.com), the Smartie Gate Reader at the gate, and this website.

Who we are

Smartie Gate Pro ("GatePro") is a gate, parking and visitor management service run by Smart India Enterprises, Goregaon West, Mumbai, India (smartie.in) — "we", "us".

The society, building, parking or construction site that uses GatePro (our "client") decides why personal data is collected at its gates. For that data the client is the Data Fiduciary and we process it on the client's behalf. For the accounts people use to sign in, and for running and protecting the service, we also process data ourselves.

This notice is written to meet India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

What personal data we process

a) Accounts: name, email address or user name, mobile number, role (admin, manager, guard, resident, staff), flat or unit, the site you belong to, the app's sign-in record, and your phone's notification token if you turn alerts on.

b) Guards (where the site records them): photograph, Aadhaar card image for the site's own verification of its guards, gates assigned, duty times.

c) Vehicles: registration number, vehicle type and description, the person it belongs to, passes and their validity, RFID/FASTag number where used.

d) Gate records: date and time of entry and exit, gate and direction, vehicle number, who approved, visitor details (name, mobile number, purpose, flat visited, number of people), material details at construction sites, and photographs taken at the gate where the site uses them.

e) Cameras and gate readers: number plates read at the gate (vehicle number, time, gate, how sure the reading was) and a picture of the moment of reading, which may show the vehicle and people near it; when the barrier opened and closed.

f) Payments at pay-and-park and construction sites: amounts, tariffs and receipts. We do not store card or bank account numbers.

g) Technical: device type, app version, error reports, and IP addresses in our servers' logs.

Why we process it

• To run the gate: open the barrier for registered vehicles, let a resident approve a visitor, record who came and went.
• To keep the site safe: entry and exit records the site's management can check later.
• To tell people what they need to know: visitor approvals, notices, and alerts to managers and our technical team when a gate reader or camera goes offline.
• To bill parking and site charges where the site uses them.
• To install, support, repair and improve the service, and to stop misuse.
• To meet legal obligations, including lawful requests from authorities.

We do not sell personal data, we do not use it for advertising, and we do not build profiles of people.

On what basis

Your consent, given by reading this notice and continuing, and the client's legitimate uses allowed by law (for example, for its own staff). You can withdraw consent at any time as easily as you gave it: write to the Grievance Officer below, or ask your site's manager. Withdrawing does not undo processing done before. If you withdraw, the barrier may no longer open automatically for your vehicle; the guard will then check you by hand.

Who can see it

• Your site's authorised people, each only as their role needs: admin and manager, guards at the gate, and a resident for his or her own visitors and vehicles.
• Our technical team (incharges and technicians), to set up and repair the site's gates.
• Service providers who host or carry data for us, under contract and only for that purpose: Google (Firebase sign-in, database and notifications), Fly.io (our gate and camera servers, in Singapore), Cloudflare (photograph storage), Netlify (the app's web hosting), Meta (WhatsApp, only where the site sends visitor slips by WhatsApp), and PlateRecognizer (only where a site reads plates in the cloud rather than at the gate).
• Government authorities or courts, when the law requires it.

Where it is stored

Some of our providers' servers are outside India (for example, in Singapore). We follow any restriction on transferring personal data outside India that the Government of India notifies.

How long we keep it

• Photographs (taken at the gate, and the picture kept with each number plate read): deleted automatically 180 days after they are taken.
• Gate records and number plate reads (text): for as long as the client uses GatePro, so the site can look back at who came and went; the client can ask us to delete records older than it needs, except at least one year where the law requires it.
• Accounts: while you are on a site. When the site removes you, your account is taken off that site's list at once; ask the Grievance Officer to delete your sign-in account as well.
• Server logs that help detect misuse: one year, as the Rules require.

Before deleting the data of someone who has not used the service for the retention period, we give the notice the law requires.

How we protect it

Encrypted connections (HTTPS), sign-in for every user, each site kept apart from other sites, each person seeing only what their role needs, keys for every gate device, access logs, and backups. If a personal data breach happens, we inform the Data Protection Board of India and the affected people as the law requires.

Your rights

You may ask us, or your site's management, to: tell you what personal data about you is processed and with whom it is shared; correct, complete or update it; erase it where it is no longer needed for the purpose or the law; and nominate a person to exercise these rights if you die or become unable to. To delete your account: in the app open your name → Delete my account, or use smartiegate.com/delete-account, or write to info@smartiegate.com. You can also make a complaint (see below). We answer within the time the law allows; a grievance is resolved within 90 days.

Children

GatePro is not meant for use by anyone under 18. A child's details (for example, a resident's child visiting with a guest) are entered only by an adult resident or the site's staff, and only as far as the gate needs.

Grievance officer

Mohsin Khan, Proprietor

Smart India Enterprises, Jijamata Nagar, A-1 Bakery Road, Goregaon West, Mumbai 400104

Email: info@smartiegate.com · Phone: +91 80808 07220

If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

Changes to this notice

When this notice changes in a way that matters, the app shows the new version and asks you to read it again before you continue.

This website

smartiegate.com has no analytics, no advertising and no tracking cookies. When you send the enquiry form we receive your name, mobile number, site name, city and message, and use them only to answer you. They are kept for up to two years and then deleted; ask us to delete them sooner at any time.

The Android app

The Android app opens the same Smartie Gate service as app.smartiegate.com. It asks for permission to show notifications (visitor approvals and gate alerts) and uses the camera only when you take a photograph at the gate. It does not read your contacts, your location in the background, or other apps.