IND●LEGAL

Terms & conditions

Version 1 · in force from 4 August 2026. These govern your use of Smartie Gate Pro. Written to be read by a committee, not only by a lawyer.

1. What this service is

Smartie Gate Pro reads number plates at your gate and keeps a record of entries and exits. It assists

your guards. It does not replace them, and it is not a security service. Smart India Enterprises

("we", "us") provides the software, the hosting and the plate-reading service. You ("the customer")

operate the gate.

2. Your responsibilities

2.1  Keep a trained person at the gate. The system decides whether a plate is on your register; a

human decides who may enter.

2.2  Provide working internet and mains power at the gate. Without them, plates cannot be read.

2.3  Keep your member and vehicle records accurate. Entries are judged against what you have entered.

2.4  Tell us within 7 days when a guard or manager leaves, so their access can be removed.

2.5  Obtain any consent your residents require for cameras and recording, and display appropriate

signage. You are the data controller for your society's records; we process them on your behalf.

3. What we provide

3.1  The software, hosting and plate-reading service described in your plan.

3.2  Installation and in-person training at handover.

3.3  Support during business hours. Priority support if purchased as an add-on.

3.4  Retention of entry photographs for the period stated in your plan, after which they are deleted

automatically.

4. What we do not promise

4.1  Plate reading is not perfect. Dirt, damage, glare, weather, unusual plates and vehicle speed all

reduce accuracy. Your guard is the fallback and must remain so.

4.2  We do not guarantee uninterrupted service. Internet, power, hardware and third-party services can

and do fail.

4.3  We are not liable for theft, damage, injury or loss arising at your premises. The system records;

it does not secure.

4.4  Our total liability in any twelve-month period is limited to the fees you paid us in that period.

5. Your data

5.1  Your records belong to you. We process them only to provide the service.

5.2  We do not sell your data or your residents' data, and we do not use it for advertising.

5.3  You may export your records at any time from the app, in Excel or as a full backup file.

5.4  On termination we keep your data for 30 days so you can retrieve it, then delete it.

5.5  We may use anonymous, aggregated statistics to improve plate reading. This never includes plate

numbers, names, photographs or any information identifying a person or a society.

6. Payment

6.1  Fees are per site per month, billed monthly in advance.

6.2  Late payment beyond 30 days may lead to suspension, after written notice.

6.3  Hardware is charged separately and becomes your property once paid for.

6.4  Fee changes are notified 60 days in advance.

7. Ending the agreement

7.1  Either party may end this agreement with 30 days' written notice.

7.2  We may suspend the service immediately for misuse, unlawful use, or non-payment after notice.

7.3  Fees already paid for the current month are not refunded.

8. Changes to these terms

We may amend these terms. Material changes require your agreement before continued use, and you will

be asked to accept them inside the app. Minor corrections are published without interrupting you.

9. Law and jurisdiction

This agreement is governed by the laws of India. Courts at Mumbai have exclusive jurisdiction.

10. Privacy

What we collect

Number plates photographed at your gate, entry and exit records, the member and vehicle details you enter, and the Google email addresses of people you give access to. Guards' devices report their location once, at the start of a shift, to confirm they are at the site.

Why

To operate your gate and keep your records. Nothing else.

Who can see it

Your manager and committee see your society. Guards see their own gate. Residents see only their own visitors. One society can never see another's data — this is enforced by the database, not just by the app. Our support staff access a society's data only when you raise a support ticket about it.

How long we keep it

Photographs: 15 days to one year, depending on your plan, then deleted automatically. Entry records: for as long as you are a customer, and 30 days after you leave.

Your rights

Export everything at any time from the app. Ask us to delete it and we will, within 30 days, subject to any record we are legally required to keep.

Cookies and tracking

This website uses no advertising cookies and no third-party analytics. The app stores a sign-in session and your own settings on your device, and nothing else.